We want you to be completely happy with your purchase. We are dedicated to supporting you when a product return is necessary.

Returns will be accepted only from products purchased from donehairskinandnails.com.

To initiate a return, call 1-204-388-5055. We will collect details from you, determine if the products are eligible for return and provide you with guidance about next steps.

For a product to be eligible for return, the following conditions must apply in the following two scenarios:

• Product defects & spoilage or significant skin reactions:
  - ​Product(s) was purchased from Done within the last 12 months
  - A detailed description of the issue is provided and receipt of purchase.

♦ For skin reactions, please be prepared for us to ask questions about the signs & symptoms of the reaction, details about your skin care regimes, allergies, recent professional treatments and details about any samples/testers used prior to purchase

• Order processing errors & products damaged during shipping:
  - Issue is reported to Done within 15 calendar days of the receipt date
  - Done is contacted immediately if products are found to be damaged as a result of shipping
  - A detailed description of the damage is provided to the Done
  - Product(s) is returned in the condition it was received

NOTE:

• Done is not liable for missing packages with confirmed delivery by courier

Done will not accept product returns for the following:

• General Customer or End-Consumer dissatisfaction
• Skin breakouts
• Testers (due to the unregulated condition of use and storage)
• Products received 12 or more months prior to the return request
• Products not stored according to the Required Conditions of Storage outlined in the Terms & Conditions

Replacements & Credits

• If a return is approved, a replacement or credit note will be issued
• You will be notified via email once the return has been processed
• Replacement products, at no charge, of the same item will be sent if the original product is damaged or defective
• Return products must be received and accounted for at an Done before credit notes are made available for future orders or replacements can be sent:

- A replacement or credit will be issued within 10 calendar days of receipt at Done.

• Original shipping and handling costs are non-refundable